Conflict Resolution (M101)


Description
Conflict is inevitable in any human relationship. If managed poorly, conflict can negatively impact team morale, productivity, and organizational results. Yet, if handled well, conflict can be a powerful tool for growth. Learning to resolve conflict can be very empowering and is a critical skill for everyone’s professional toolkit.

During this session, participants will:

Explore the nature of conflict and the meaning of conflict management;

Discover the five main style of conflict resolution and when each are effective;

Learn a six-phase process for managing conflict, especially on teams.
Content
  • Intro - When is it okay to have conflict?
  • Knowledge Check (1)
  • Why does conflict occur?
  • Knowledge Check (2)
  • How to recognize conflict in others
  • Knowledge Check (3a)
  • Knowledge Check (3b)
  • How to tell when someone is in conflict
  • Knowledge Check (4)
  • Conflict Management Quiz
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever