Conflict Resolution (M101)

Conflict is inevitable in any human relationship. If managed poorly, conflict can negatively impact team morale, productivity, and organizational results. Yet, if handled well, conflict can be a powerful tool for growth. Learning to resolve conflict can be very empowering and is a critical skill for everyone’s professional toolkit.

During this session, participants will:

Explore the nature of conflict and the meaning of conflict management;

Discover the five main style of conflict resolution and when each are effective;

Learn a six-phase process for managing conflict, especially on teams.
  • Intro - When is it okay to have conflict?
  • Knowledge Check (1)
  • Why does conflict occur?
  • Knowledge Check (2)
  • How to recognize conflict in others
  • Knowledge Check (3a)
  • Knowledge Check (3b)
  • How to tell when someone is in conflict
  • Knowledge Check (4)
  • Conflict Management Quiz
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever